By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below.

Handcrafted Wire & Coils

Coils are recommended for advanced users who have a good understanding of ‘Ohms Law’ and ‘Battery Safety’. Due to the nature of this product we can not accept refunds or offer warranty.

Custom Box Mods

On ordering a Custom Box Mod through our contact page or via email, we will discuss your options. Once finalised we will require a 30% deposit for the final amount stated via a PayPal invoice. (There is option to pay in full). Depending on the request it can take up to 10 – 15 working days for the Box Mod to be completed. If deposit was taken the rest of the amount will be taken upon completion. The parcel will be sent out to you via Royal Mail 2nd class recorded (Any orders over £25 qualify for free UK standard delivery*). For international customers there will be a charge of £9.99 and sent via Royal Mail International Signed For.

You may be asked to provide ID upon request.

Returns & Exchanges

If you return items due to a defect in goods or incomplete or incorrect delivery we will pay for the cost of returning goods and oer a full refund or exchange. If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. It must be returned with proof of purchase. We do not accept liability for packages lost or damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Discrepancies

Whilst every care has been taken to ensure the description, specification and colours are correct at the time of issue, we cannot be responsible for slight variations.

Ordering

Once you have placed your order, paid for your order through PayPal, you will receive an order reference number. On receipt of your order we will ensure that your order is expedited as quickly as possible, if we are unable to provide the goods or have an issue with delivery, size or stock, we will contact you within 24 hours of receiving your order.

Pricing Policy

All the prices are correct at time of issue and are given in £ sterling. We reserve the right to change them. The prices shown have no hidden extras such as tax, delivery and insurance. These components are identified and added to your Shopping Basket.

Privacy Policy

Classic Clouds is committed to protecting your privacy. We will only use the information that we collect about you lawfully. You may wish to know the type of information we will collect about you. These include, Name, Address, Telephone, Email Address and Credit/Debit card details. This information we will endeavor to keep up to date. If at any time you wish to check this information then please e-mail us

and we will undertake to delete or correct any inaccuracies. We would never collect sensitive information about you unless we had your consent. If you have any questions/comments about our privacy policy, please do not hesitate to email us.

Delivery

Delivery Service – Royal Mail

Standard Delivery – 2nd Class Signed For

International Delivery (Europe and Worldwide) – International Signed For

Any date or period for delivery will be considered as an estimate only, although it is our policy to try to fulfil standard delivery orders within 5 working days (orders placed before 1pm from the receipted date). We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party. All goods are sent to the delivery address stated when purchasing goods.

Orders placed after 1pm Friday will be sent out the following Monday.

Complaints

Should you have any reason to complain, please contact by email us at classiccloudsejuice@gmail.com quoting the following information. Reason for complaint, date of purchase and order number.

Age of Consent

You may only purchase Products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the Products when placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice. If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suer or incur as a consequence of your false statement.